Frequently Asked Questions
Everything you need to know about your Cohorted Beauty experience.
How does the monthly beauty box subscription work?
Our subscription delivers a curated selection of premium, hand-picked beauty products to your door every month. You are billed on the 1st of each month, and boxes are dispatched shortly after to ensure you get your beauty fix as soon as possible.
What is your return policy for individual beauty products?
We offer a 14-day return policy for unopened and unused individual items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Do you offer international shipping?
Yes, Cohorted Beauty ships worldwide. Shipping costs and delivery times vary depending on your location. You can view the specific rates for your country at the checkout page.
Are the products in the boxes full-sized or samples?
We pride ourselves on providing value. While we occasionally include luxury travel sizes, the majority of the items in our Cohorted boxes are full-sized premium products from world-class brands.
How can I track my order?
Once your order or monthly box has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to follow your parcel's journey.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible payment scheduling.