Returns & Exchanges
At Cohorted Beauty, we want you to be delighted with your luxury beauty discovery. If you are not completely satisfied, you can return unopened and unused products within 14 days of delivery for a full refund.
Initiate Your Return
Contact our Customer Care team via the online portal with your order number and reason for return to receive a Return Authorization number.
Prepare the Package
Securely pack your items in their original packaging, ensuring all luxury seals are intact, as opened cosmetic products cannot be returned for hygiene reasons.
Ship to Cohorted
Affix the provided return label to your parcel and drop it off at your nearest authorized courier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing